Assistant Director - Customer Support, Compliance & Excellence

Date Posted: Dec 05, 2025
Monthly: PKR 90000 - PKR 150000
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Job Detail

  • location_on
    Location Islamabad, Islamabad - Federal Capital Area, Pakistan
  • desktop_windows
    Job Type: Full Time/Permanent
  • schedule
    Shift: First Shift (Day)
  • analytics
    Career Level: Experienced Professional
  • group
    Positions: 5
  • calendar_view_day
    Experience: 3 years
  • male
    Gender: Male
  • school
    Degree: Masters
  • calendar_month
    Apply Before: Aug 26, 2026
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Job Description

We are seeking an experienced Assistant Director for Customer Support, Compliance & Excellence to lead our customer support operations in Pakistan. The ideal candidate will oversee customer service teams, ensure compliance with standards, and drive excellence in customer experience. This role requires strong leadership, compliance knowledge, and customer service expertise.

Key Responsibilities

  • Lead and manage customer support teams to deliver exceptional customer service.
  • Develop and implement customer support policies, procedures, and quality standards.
  • Ensure compliance with regulatory requirements and industry standards.
  • Monitor customer support metrics and KPIs to drive performance improvement.
  • Handle escalated customer issues and complex customer service cases.
  • Train and develop customer support staff on best practices and compliance.
  • Collaborate with other departments to improve overall customer experience.

Skills Required

  • Strong leadership and team management skills.
  • Excellent customer service and communication abilities.
  • Knowledge of compliance standards and regulatory requirements.
  • Experience with customer support systems and CRM platforms.
  • Strong analytical skills to track metrics and identify improvement areas.
  • Understanding of quality management and process improvement methodologies.
  • Ability to handle pressure and manage multiple priorities.

Requirements

  • Bachelor's or Master's degree in Business, Management, or related field.
  • 5-7 years of experience in customer support management or operations.
  • Proven experience in managing customer service teams and operations.
  • Knowledge of compliance and regulatory requirements in customer service.
  • Strong leadership and people management capabilities.
  • Excellent communication, problem-solving, and decision-making skills.

Benefits

  • Fuel Allowance
  • Medical Insurance
  • Free Lunch Facility (In-house)
  • GYM Passport (Panel Gym's Free of Cost)
  • Participatory Fund
  • Market Competitive Salary
  • Learning & Challenging Work Environment
  • Amazing Work Culture
  • Paid Time off
  • Group Life Insurance
  • Gratuity
  • Maternity Leaves and many more

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Company Overview

iGate Technologies
Islamabad, Islamabad - Federal Capital Area, Pakistan
17 Current Jobs Openings

At iGate Technologies, we believe in transforming ideas into brands and businesses into global success stories. With 25 years of experience with digital and conventional channels, iGate boasts a proven record of excellence in brand building and compr... Read More

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