Customer Service Officer

Date Posted: Dec 05, 2025
Monthly: AED 1100 - AED 1350

Job Detail

  • location_on
    Location Dubai, Dubai, United Arab Emirates
  • desktop_windows
    Job Type: Full Time/Permanent
  • schedule
    Shift: First Shift (Day)
  • analytics
    Career Level: Experienced Professional
  • group
    Positions: 10
  • calendar_view_day
    Experience: 3 years
  • male
    Gender: Male
  • school
    Degree: Masters
  • calendar_month
    Apply Before: Aug 26, 2026

Job Description

We are looking for a friendly and professional Customer Service Officer to join our team in Dubai. The ideal candidate will be responsible for handling customer inquiries, resolving issues, and ensuring excellent customer satisfaction. This role requires strong communication skills, patience, and a customer-focused approach.

Key Responsibilities

  • Respond to customer inquiries via phone, email, and in-person interactions.
  • Resolve customer complaints and issues in a timely and professional manner.
  • Provide accurate information about products, services, and company policies.
  • Maintain detailed records of customer interactions and transactions.
  • Process orders, returns, and refunds according to company procedures.
  • Collaborate with other departments to resolve complex customer issues.
  • Identify opportunities to improve customer service processes.

Requirements

  • High school diploma or equivalent; Bachelor's degree preferred.
  • Minimum 2-3 years of experience in customer service or related field.
  • Excellent verbal and written communication skills.
  • Strong problem-solving and conflict resolution abilities.
  • Proficiency in customer service software and CRM systems.
  • Ability to work in a fast-paced environment and handle multiple tasks.
  • Valid passport and ability to relocate to Dubai.

Benefits

  • Free Accommodation: Yes
  • Free Food: No
  • Free Ticket: No, Air Passage will be paid in lieu of Air Ticket
  • Free Medical: Yes
  • Health Insurance: Yes
  • Free Transportation: Yes

Company Overview

Dubai, Dubai, United Arab Emirates

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