Reading error codes flashed up on the deviceSwapping out hardwareTracing faults using diagnostic devices and softwareUpgrading componentsAssisting the support staff of other serviceprovidersMay require some staggered shiftsWill require some travel to sitesOther duties may be assignedInventory ManagementSupervise the flow of companys stocked goodsKeep a detailed record of each new or returned goods as it enters or leaves the stockroom.Control and oversee ordering inventory, storage of inventory, and control the amount of goodsUpdate the record fileCommon inventory management techniques knowledgeDaily, Weekly and Monthly Reporting on IT Stock.Must be able to produce trend analysis report on common failures on end user devices.RequirementsYears of experience 2 to 4 years of applied skills and experience Hardware repair of HP, Dell, and Lenovo devices including warranty parts ordering, repairreplacement, and defective part return.Working technical knowledge of Windows operating systems to allow for resolution of issues, or full rebuild of the PC using client specific documentation provided by the client.Familiarity with OSX, iOS, and Android operating systems in order to provide besteffort support to End users using related devices.Working technical knowledge of Microsoft Office Products, antivirus products, desktop services to allow for resolution of software application issues.Ability to utilize provided knowledge article to resolve issues with client specific applications.Customerfacing soft skills including strong verbal and written communicationsAbility to apply intermediate level of subject matter knowledge to solve a variety of common IT issues.Acts as an informed team member providing analysis of information and limited project input.Evaluates unique circumstances and makes technical and procedural recommendations.Distinctive service and customer orientationFluent English in spoken and writtenConversational local languageMust be able to handle multiple tasks and adjust priorities within deadlines
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